Frequently Asked Questions


What is your return policy?

Our goal is 100% customer satisfaction. Returns are accepted within 30 days from the shipped date.

Each returned boxed item must have a return authorization number. To
obtain a return authorization number, please contact customer service at (866) 683-5509 or service@americanponyoutfitters.com. An authorization code and a return shipping address will be sent upon request via email.

Please have the following information ready when requesting a return:

  • Order Date
  • Order Number
  • Item #

If a product is defective, it may be exchanged for a new product, which will be shipped to you at no additional charge. 

At this time prepaid return labels are not available. Return shipping is non-refundable. Returns must be unworn, unaltered, and unwashed with all tags attached.  If you have further questions please contact us.


What about Closeout or Sale Items?

Sales of web specials/closeout items are final. Web specials/closeout can not be returned for exchange, credit, or refunds.

 

Where do I send my return?

Returns or exchanges should be mailed to:


American Pony Outfitters
105 Centennial Street
Suite F
La Plata, MD 20646

 

How long does it take for shirts to arrive?

Standard shipping for orders in the contiguous US takes 5-10 business days, excluding holidays. Please allow 1-2 days handling time. At this time we do not ship internationally.

 

What shipping method do you use?

Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.

 

How much does shipping cost?

U.S. delivery in the 48 continental states is $4.99 (per shirt) or less and FREE SHIPPING with orders $75.00+.

 

Do you ship internationally?

Unfortunately we are not shipping internationally at this time.

 

What are shipping restrictions for my order?

We currently only use USPS for delivery and do not offer Saturday delivery or ship international orders.

 

How can I place my order?

Unfortunately, we are not accepting consumer phone orders at this time. If you have questions about ordering online, please call our customer service staff at (866) 683-5509 and they will assist you.

 

What forms of payment do you accept?

We accept the following forms of payment:

  • PayPal
  • Visa
  • MasterCard
  • Discover
  • American Express

 

Do I need a PayPal account to purchase from this store?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

 

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

 

What if an item I ordered is not available?

American Pony Outfitters makes every effort to keep adequate stock of items listed on our site, but sometimes we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.

 

Can I modify or cancel my order?

Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.

 

Do you offer wholesale or bulk pricing?

If you are a retail shop or company who is interested in becoming a wholesale dealer of American Pony Outfitters products please call (866) 683-5509 or contact us via email at  service@americanponyoutfitters.com.

 

Customer Service

By Phone:  (866) 683-5509 (9:00 AM – 5:00 PM (EST) Monday-Friday)